Every container that is delivered to HCCR's depot or terminal is subject to a quality check (inspection) in accordance with globally established standards. A digital data set is created using handheld devices, documenting the container’s condition from all sides with standardized photos. If damage to the container is detected, e.g. a hole in the side wall of the container, our qualified container inspectors will document this with their handheld including the associated repair method.
Based on the existing data set, the customer digitally receives an offer for the repair of the container, which the customer can view and edit either within their own IT platform or in our cloud system. All images generated in the process are made available to the customer in an integrated manner.
After the customer has decided on a repair, the digital offer within our IT system becomes an electronic work order. Our trained and experienced technicians retrieve the work order via handheld device and carry out approved repair of the container according to specifications. The result – a properly repaired damage – is documented by the technician in a specific picture. This proof of work is also transmitted to the customer in real time and displayed in such way that sound container is now ready for further use.
An automated invoice to the customer completes the check or repair process at HCCR.
While our global customers appreciate the high level of transparency and seamless integration of our services into their IT environment, we leverage economic potential in a challenging environment through the digital mapping of our core processes in container repair.
Even though digitization projects of this kind rarely go cheaply and without a learning curve, we at HCCR take this path with conviction and confidence to offer our global customers real added value in the optimization of their processes.
