Status of compatibility with the requirements
The accessibility requirements are set out in Directive (EU) 2016/2102, Section 1 of the HmbBITVO, in conjunction with Section 3(1) to (4) and Section 4 of the Federal BITV, which was enacted on the basis of Section 11 of the HmbBGG.
The technical review of compliance with the requirements is based on a self-assessment in accordance with the BITV 2.0 and the European standard EN 301 549, and was carried out between 1 February and 28 February 2026.
Based on the review, the website is partially compliant with the aforementioned requirements.
Non-accessible content
The content listed below is currently not fully accessible due to the following reasons:
1. Incompatibility with the accessibility requirements
- Alternative texts: Alternative texts are partially missing for images, meaning that screen reader users cannot perceive this visual information.
- Keyboard accessibility: Individual control elements are not fully usable via keyboard.
- Contrasts: For some text and background combinations, the prescribed contrast ratio is not yet consistently achieved.
2. Disproportionate burden
- No claim of disproportionate burden pursuant to Section 1 HmbBITVO in conjunction with Directive (EU) 2016/2102 is currently being made for the content provided under hhla.de.
3. Outside the scope of the applicable legislation
- There is currently no content on this website that falls outside the scope of the applicable legislation.
Planned measures
(Implementation planned by: 31.12.2026)
- Addition of missing alternative texts for information-bearing images
- Improvement of keyboard accessibility for interactive elements
- Optimization of color contrasts to meet the minimum requirements
Optional accessible content
The website already offers the following supporting measures:
- Structured content for screen readers
- Responsive design for various devices
- Partially accessible navigation
Reporting barriers: Contact
Have you noticed any accessibility barriers on our website, or do you have any questions regarding accessibility?
Please feel free to contact us:
Hamburger Hafen und Logistik Aktiengesellschaft
Bei St. Annen 1
20457 Hamburg
- Phone: +49 40 3088-0
- Email: unternehmenskommunikation@hhla.de
Arbitration procedure
If no satisfactory solution has been found even after you have provided feedback, you can contact the Arbitration Board pursuant to Section 13a HmbBGG.
The Arbitration Board is tasked with supporting out-of-court dispute resolution in the event of conflicts regarding accessibility between people with disabilities and public bodies. The procedure is free of charge and no legal counsel is required.
Further information can be found at:
https://www.hamburg.de/schlichtungsstelle-behinderung
Contact details for the Arbitration Board:
- Email: schlichtungsstelle-hmbbgg@soziales.hamburg.de
- Postal adress:
Schlichtungsstelle HmbBGG
c/o Öffentliche Rechtsauskunft- und Vergleichsstelle (ÖRA)
Dammtorstraße 14
20354 Hamburg